Privacy Policy

Last updated: 24 October 2026

Who is responsible

mySoggiorno is a service of Expat Support LLC, a New York limited liability company, which is the controller of the personal data described here. Contact: ciao@mysoggiorno.com, or Expat Support LLC, 319 Lafayette St #116, New York, NY 10013.

What we collect

When you book a readiness assessment we collect your first and last name, email address, phone number, your timezone, and any notes you choose to leave. When you use the calculator or request the checklist we collect your email address and the figures you enter. When you take the fit check we collect your email address, your first name if you give it, and your answers (including your citizenship, household and income figures). For these forms we also keep hashed forms of your IP address and email address, which we use only to limit abuse. If you call us, or a partner refers you, they may pass us your name, email address, phone number, whether you agreed to a text, a note about your call, and any fit check answers you gave them (such as your household, income and citizenship), so we can send you the fit check. Clients who use the client area upload the documents their visa requires (identity, financial and civil-status records) and exchange messages with our team. Clients who sign an agreement with us also have their agreement, their payments and what they owe, their appointments and the homes we propose on file. Our website also collects standard analytics data (pages viewed, approximate location, device type) through Google Analytics and Microsoft Clarity, and records how you found us (for example, a search ad or referral link). Clarity records how pages are used (clicks and scrolling); the fit check's questions and result are masked in those recordings. We use the Google Ads tag to measure how our ads perform; your fit check result is never sent to it. When you book a call or send your fit check, and advertising cookies are allowed (see Cookies), we share a hashed (scrambled) form of your email address and, when you book, your phone number with Google, so Google Ads can tell which ad led to it (Google calls this enhanced conversions). We also tell Google Ads when an assessment took place or someone became a client, using the ad click identifier recorded when you arrived from an ad (for a new client, when their first payment arrives, with the monthly amount in their agreement), and nothing else about you or your visa check.

How we use it

We use your contact details to schedule and hold your consultation, to send you appointment confirmations, reminders, and changes by email and SMS, to verify your phone number, and to respond when you contact us. We send you a personal link to the fit check by email, or by text if you asked for one. We use your answers to give you your result and send it to you in writing; our team receives your answers and result and keeps them with your contact record, and if a visa fits, we invite you to book a call. When you book, we link your booking to your fit check result so our team can prepare for the call. If a visa fits and you have not booked a call, we may email you up to twice in the two weeks after your check; if you start booking and leave before picking a time, or start the fit check and do not finish, we may email you once. Someone from our team may also write or call you once, personally, to introduce themselves. After a call with us we send you a written roadmap, and if you are still deciding, up to two short follow-ups about it, about 3 and 7 days later; they stop once you reply, become a client, or unsubscribe. If you miss a call you booked, we email you once with a link to book a new time. Clients receive email about their case: appointments (with calendar invitations and reminders), documents, requests, agreements, payments due and reminders when a payment is overdue. Every email from us that is not about a booking you made, or about your case once you are a client, has an unsubscribe link; once you use it, we send you no more of those emails. We use analytics to understand how the site is used and to improve it.

SMS program

SMS messages are sent only if you opt in, in one of two ways. If you check the optional SMS opt-in box in the booking form, you consent to receive appointment-related text messages from mySoggiorno: confirmations, reminders, reschedule or cancellation notices, replies to your questions, and one-time verification codes. If you tell our answering service, or a partner who refers you, that you would like your fit check link by text, we send that one message with the link. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time and HELP for help. Consent is optional and not a condition of booking or purchase; if you do not opt in, everything arrives by email.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Sharing

We share data only with the service providers that run this site and our communications: hosting (Vercel, United States) and database and file storage (Supabase, hosted in the European Union), Google Workspace for email and calendar, Stripe (United States) to take payments, and Dropbox Sign (United States) to sign agreements, our telephony providers for calls and SMS, and the analytics and advertising providers named above. Our legal team in Italy sees the documents needed to prepare your application. Our team on the ground sees what it needs to find and register your home. If a partner sent you the fit check, we tell that partner whether the invitation was delivered, opened or completed, or that we will not contact you (for example because you asked us not to), along with our reference number for you; we do not share your answers or result with them. We do not sell your personal information.

Cookies

Analytics and advertising cookies load only after you accept the cookie notice if you are visiting from the EEA, UK, or Switzerland; elsewhere they load by default. You can decline in the banner, and from then on Google Analytics and the Google Ads tag run without cookies, Clarity stops, and our own analytics stops and deletes its cookies.

Our own analytics sets cookies whose names start with _ms_, kept for up to 90 days: an anonymous visitor and session identifier, and any campaign tags or ad click identifier in the link you arrived with. It records the pages you view, time on site, the site that referred you, your browser, device and language, your IP address and the approximate location it indicates. The record is stored in our database (Supabase), and when you give us your email in one of our forms we add it to that record, so we know which visit led to your request.

Retention and your rights

We keep booking and contact records for as long as needed to provide the service and meet legal obligations. You can request access to, correction of, or deletion of your personal data at any time by writing to ciao@mysoggiorno.com.

Contact

Questions about this policy: ciao@mysoggiorno.com.